Refund policy

At Felpi, we want to guarantee your complete satisfaction when purchasing items through our platform. If you need to return a product or request a refund, please read the conditions below carefully:

Return conditions

  • The product can be returned within 14 days of receipt.
  • The item must be returned in the same condition as it was delivered, without signs of misuse and accompanied by all the labels and documents sent.
  • Products that have been modified or damaged after delivery will not be eligible for return.

Returns process

  • Please respond to our support form on the contact page or click here.
  • After analyzing the request, we will provide instructions on how to return the product.
  • Shipping costs for returns are the responsibility of the customer, except in cases of defect or error in shipping the product.

Refunds

  • Once the return has been received and verified, we will process the refund within 5 to 10 working days.
  • The refund will be made by the same payment method used for the purchase.
  • In the case of defective products or incorrect shipping, we will also refund the shipping costs.

We are happy to answer any questions about our policy. Thank you for your trust and we are committed to providing you with the best possible experience.

1. Introduction
Our refund and return policy is designed to ensure that our customers are satisfied with the car parts they buy from our online store. If, for any reason, you are not satisfied with your purchase, we are here to help.

2. Returns
You have 30 days from the date you received the product to request a return. To be eligible for a return, the part must be in the same condition as when you received it, with no signs of use or installation, and in its original packaging.

3. Return process
To initiate a return, please follow these steps:

  • Contact: Send an e-mail with the order number and details of the product you wish to return.
  • Authorization: Wait for our return authorization confirmation.
  • Shipping: Send the product to the address indicated in the authorization email. We recommend using a traceable shipping service and purchasing transport insurance. We are not responsible for items lost during return transportation.

4. Refund conditions
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • Approved: If approved, the refund will be processed and a credit will be automatically applied to the original method of payment, within a certain number of days.
  • Rejected: If rejected, we will contact you to discuss your options.

5. Ineligible Items
The following items are not eligible for return:

  • Electronic products installed.
  • Parts on special order.
  • Products on sale or with special discounts.

6. Exchanges
We only replace items if they are faulty or damaged. 

7. Shipping costs
Shipping costs for returns are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Exceptions
In special cases, such as shipping errors on our part or defective products, the return shipping costs will be covered by us.